My Samsung Folder4 Smartphone

In recent years, the smartphone market has seen remarkable technological advancements. Foldable smartphones have received a lot of attention due to their innovation. As a leader in this field, Samsung Electronics sought to push the technological boundaries with its latest model, the ‘Samsung Folder 4’. I also purchased the product with high expectations for this innovation. However, contrary to my expectations, I was greatly disappointed as I repeatedly experienced liquid crystal failure shortly after purchasing it.

Through this article, I would like to share the screen malfunction problem I encountered while using the Samsung Folder 4 and Samsung Electronics’ response process. I have experienced several screen failures that were not caused by accidental damage but rather by the product’s vulnerability. Although I paid 160,000 won for the first repair and received a free replacement later, I was recently asked to pay an excessive fee of 690,000 won again to replace the screen.

Through this experience, I would like to go beyond simple complaints and call for fundamental improvements in Samsung Electronics’ product quality and customer service. This article attempts to raise awareness of the broader issues we may face as consumers beyond the issues brought to light through my personal experience.

My experience began when I purchased the Samsung Folder 4. The joy of getting a new smartphone was short-lived, but only a few weeks after purchase, I encountered my first screen problem. At this time, I noticed that irregular lines and smudges were starting to appear on the screen, even though there was no damage from the accident. Although embarrassed, I paid 160,000 won through Samsung Care and replaced the screen. At the time, I thought it was a blessing in disguise.

But the problem did not end then. A little over a year after replacing the screen, a similar screen problem occurred again. This time, even though the product was still under warranty, I was initially asked to pay for the repair. However, after several communications with the Samsung service center, I eventually got the screen replaced for free. During this process, the responses of the service staff were different, and I witnessed the need for consistent standards. Moreover, the breakdown of the Samsung Folder and the instability of the product have already been publicized on the Internet. There have been constant issues with screen problems.

Recently, my Folder 4 experienced a third screen problem. This time, an untouchable area appeared at the bottom of the screen, and some parts of the screen began to not display properly. I was presented with a shocking fee when I visited the Samsung service center yesterday. They were asked to pay a whopping 690,000 won for the screen replacement cost. This went beyond a simple economic burden and raised serious questions about the product’s durability.

These problems and different responses fundamentally shook my trust in Samsung products. Additionally, this experience forced us to reflect deeply on what kind of service and quality we, as consumers, have a right to expect and how we should respond when these expectations are unmet.

Problem Analysis:

The Samsung Folder 4’s recurring screen problem goes beyond simple individual cases. Similar complaints continue to surface on various platforms and online consumer reviews. These problems suggest durability issues resulting from the product design or manufacturing process and reveal that despite the innovative technology of foldable smartphones, technical limitations still need to be addressed. As consumers purchase expensive products, they have the right to be free from problems that arise during essential use. However, in the case of Samsung Folder 4, the product’s fundamental durability issues greatly damage consumer trust.

Criticism of Samsung’s response:

Criticism of Samsung Electronics’ response can focus on two main points. First, there needs to be a consistent service policy for broken products. In my case, I have received different responses to the same problem, resulting in unpredictable service quality and experience as a consumer. Second, there is the issue of expensive repair costs. The repair costs that consumers must bear for recurring durability problems in inexpensive products such as the Samsung Folder 4 are excessively high. This can be seen as shifting responsibility for product defects to consumers, which raises important questions about corporate social responsibility and trustworthiness.

This situation emphasizes that Samsung Electronics needs to consider consumer trust and product quality more seriously and make fundamental improvements. As crucial as pursuing technological innovation is that the technology is durable enough to withstand the daily lives of actual users and provides a fair and reasonable response when problems arise. Samsung Electronics will need to develop systematic and consistent solutions to these problems to maintain its leading position in the foldable smartphone market.


  1. Quality Improvement: Samsung Electronics must invest in continuous research and development to improve the durability and reliability of foldable smartphones. This begins with recognizing that providing products that meet consumer expectations and technological innovation is an essential responsibility of companies.
  2. Improve service policy: Samsung Electronics must establish a more transparent and consistent repair and service policy. To ensure that all consumers receive satisfactory and fair service, general criteria standards regarding repair costs and procedures must be set and strictly adhered to.
  3. Reflection of consumer opinions: Samsung Electronics must actively collect consumer feedback and complaints and reflect them in product development and service improvement. We need to strengthen communication channels with consumers and utilize insights gained from actual user experiences as an essential asset in business operations.
  4. Protection of Consumer Rights: Lastly, Samsung Electronics must take clear measures to protect consumers’ rights and interests. This can be achieved through consumer education, support programs, and reasonable compensation policies for unsatisfactory products.

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